| Course Name | Total Quality Management |
| Code | Semester | Theory (hour/week) | Application/Lab (hour/week) | Local Credits | ECTS |
|---|---|---|---|---|---|
| MTOI 207 | Fall/Spring | 3 | 0 | 3 | 4 |
| Prerequisites | None | |||||
| Course Language | Turkish | |||||
| Course Type | Elective | |||||
| Course Level | - | |||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | ||||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | |
| Learning Outcomes | The students who succeeded in this course;
|
| Course Description | |
| Related Sustainable Development Goals | |
|
| Core Courses | |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Managment Skills Courses | ||
| Transferable Skill Courses |
| Week | Subjects | Required Materials |
| 1 | Total Quality System | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1 |
| 2 | Philosophy of Total Quality System | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 1 |
| 3 | TQS and Organizations | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 2 |
| 4 | Sustainable Development | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 3 |
| 5 | Quality Circles | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 4 |
| 6 | Problem Solution Techniques | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5 |
| 7 | Problem Solution Techniques | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 5 |
| 8 | Cost of Quality | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 6 |
| 9 | ISO 9000 Quality System and Other Systems | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 7 |
| 10 | Technique of Quality Measurement | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 8 |
| 11 | Technique of Quality Measurement | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 9 |
| 12 | Quality Schemes | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 10 |
| 13 | Quality Schemes | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 11 |
| 14 | Process of Control | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 12 |
| 15 | Process of Control | Özkan Tütüncü, Agırlama Hizmetlerinde Kalite Sistemleri Part 13 |
| 16 | Review of the Semester |
| Course Notes/Textbooks | Özkan Tütüncü, Ağırlama Hizmetlerinde Kalite Sistemleri, Detay Yayıncılık, Ankara, 2009. Doç. Dr. Halis, M.(2013).Toplam Kalite Yönetimi,11. Baskı |
| Suggested Readings/Materials | Demirci, H.(2008). Toplam Kalite Yönetimi, 1. Baskı, İstanbul |
| Semester Activities | Number | Weigthing |
| Participation | 16 | 10 |
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury | ||
| Project | 1 | 40 |
| Seminar / Workshop | ||
| Oral Exam | ||
| Midterm | 1 | 20 |
| Final Exam | 1 | 30 |
| Total |
| Weighting of Semester Activities on the Final Grade | 18 | 70 |
| Weighting of End-of-Semester Activities on the Final Grade | 1 | 30 |
| Total |
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Course Hours (Including exam week: 16 x total hours) | 16 | 3 | 48 |
| Laboratory / Application Hours (Including exam week: 16 x total hours) | 16 | ||
| Study Hours Out of Class | 16 | 2 | 32 |
| Field Work | |||
| Quizzes / Studio Critiques | |||
| Portfolio | |||
| Homework / Assignments | |||
| Presentation / Jury | |||
| Project | 1 | 10 | |
| Seminar / Workshop | |||
| Oral Exam | |||
| Midterms | 1 | 10 | |
| Final Exams | 1 | 10 | |
| Total | 110 |
| # | Program Competencies/Outcomes | * Contribution Level | ||||
1 | 2 | 3 | 4 | 5 | ||
| 1 | To have knowledge of the management system and operation principle of the airlines. | |||||
| 2 | To have knowledge of basic aviation terminology, theory of flight / aerodynamics and meteorology. | |||||
| 3 | To have knowledge of member of the cabin crew duties / responsibilities, aviation standard operating rules and safety / security concepts. | |||||
| 4 | To perform proper and effective action for the first aid in aviation. | |||||
| 5 | To interfere all emergency cases that may occur in relation to transport and flight operations and the crowd control and management methods. | |||||
| 6 | To take responsibility as individuals and team members, open to criticism and work efficiently. | |||||
| 7 | To have information about diction and techniques announcement. | |||||
| 8 | To understand human factors in aviation, the environment, society, the effects of health conditions and the importance of the limits of human performance. | |||||
| 9 | To have knowledge of world geography and cultures. | |||||
| 10 | To realize the presentation within the framework of etiquette, the importance of the overall appearance, personal care and courtesy. | |||||
| 11 | To use a foreign language to track information related to the cabin services in the area of civil aviation. | |||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
